Banking Associate - Customer Service & Digital Banking Program

Join Permata Bank as a Banking Associate in our dynamic Customer Service & Digital Banking Program, based in the vibrant region of Badung, Bali. This role is perfect for detail-oriented professionals passionate about delivering exceptional customer service and leveraging digital banking solutions. With Permata Bank, you'll be part of a leading financial institution committed to innovation and customer satisfaction.

As a Banking Associate, you'll play a crucial role in our Customer Service & Digital Banking Program. Your daily tasks will include handling customer inquiries, resolving issues, and providing guidance on our digital banking platform. You'll work closely with our technology team to ensure seamless customer experiences and contribute to the growth of our digital banking services.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide support for our digital banking platform.
• Resolve customer issues and complaints efficiently and professionally.
• Assist customers with account management and transactions.
• Provide guidance and training on our digital banking solutions.
• Collaborate with the technology team to improve customer service processes.
• Monitor and analyze customer feedback to identify areas for improvement.
• Maintain accurate and up-to-date customer records.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum 2 years of experience in customer service or banking.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with digital banking platforms and customer service software.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Ability to handle confidential information with discretion.

🛠️ Keahlian

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