Branch Customer Handling (Operation Service Supervisor/Branch Operation Head)

Join Bank Nationalnobu as a Branch Customer Handling (Operation Service Supervisor/Branch Operation Head) and play a pivotal role in ensuring seamless branch operations and exceptional customer service. This position is ideal for a dynamic leader passionate about driving customer satisfaction and operational excellence in the remote region of Kuala Kencana, Papua Tengah. As a Branch Customer Handling (Operation Service Supervisor/Branch Operation Head), you will oversee daily branch operations, manage a team of customer service representatives, and ensure that all customer needs are met with efficiency and professionalism.

At Bank Nationalnobu, we are committed to providing top-notch banking services to our customers. Our mission is to empower individuals and businesses through innovative financial solutions, and we are looking for a dedicated professional to lead our branch operations in Kuala Kencana. You will be responsible for maintaining high standards of customer service, managing branch finances, and ensuring compliance with all regulatory requirements. This is a unique opportunity to make a significant impact in a growing region and be part of a team that values integrity, teamwork, and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Oversee daily branch operations to ensure smooth and efficient service delivery.
• Manage and mentor a team of customer service representatives to enhance their performance and skills.
• Handle customer complaints and resolve issues promptly and professionally.
• Monitor branch finances and prepare regular reports for management.
• Ensure compliance with all banking regulations and internal policies.
• Collaborate with other departments to improve branch operations and customer service.
• Conduct regular customer satisfaction surveys and implement improvements based on feedback.
• Participate in training programs to stay updated with the latest banking practices and technologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 5 years of experience in branch operations or customer service management.
• Proven track record of leading teams and improving operational efficiency.
• Strong knowledge of banking regulations and compliance requirements.
• Excellent communication and interpersonal skills.
• Proficiency in using banking software such as Core Banking System (CBS) and Customer Relationship Management (CRM) tools.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Familiarity with remote work and the challenges of operating in a remote branch.

🛠️ Keahlian

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