Lead Front Desk Receptionist

Smart Food Ekspansindo · 📍 Kulon Progo, DI Yogyakarta · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
Rp 9.000.000 – Rp 12.000.000 per month
Smart Food Ekspansindo is seeking a highly organized and customer-focused Lead Front Desk Receptionist to manage our reception area and ensure a seamless guest experience. In this role, you will be the first point of contact for our guests and play a crucial part in maintaining our company's professional image. The ideal candidate will have excellent communication skills, a strong sense of responsibility, and a passion for delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, providing a warm and professional welcome.,Manage the reception area, ensuring it is clean, organized, and welcoming at all times.,Handle incoming and outgoing calls, emails, and messages, directing them to the appropriate department.,Schedule appointments and meetings, and coordinate with relevant departments to ensure smooth operations.,Maintain accurate records of guest arrivals, departures, and feedback, and update the company's guest management system.,Assist in managing the receptionist team, providing guidance and support to ensure high standards of service.,Conduct regular checks of the reception area to ensure all facilities are functioning properly and promptly report any issues.,Promote a positive and professional work environment, fostering a culture of respect and teamwork.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 3 years of experience in a front desk receptionist role, with at least 1 year in a leadership position.,Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.,Strong organizational skills, with the ability to manage time and resources efficiently.,Proficiency in using office software, including Microsoft Office Suite.,Familiarity with guest management systems and relevant hospitality software.,Ability to work well under pressure and meet tight deadlines.,Proven track record of delivering exceptional customer service and maintaining high standards of professionalism.

🛠️ Keahlian

Customer serviceTime managementCommunicationProblem-solvingTeam leadershipMultitaskingOffice software proficiencyGuest management systems
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