Customer Service Representative (Call & Telecommunications)

Join Sukses Jaya Mandiri, a dynamic and growing company in Jakarta, as a Customer Service Representative (Call & Telecommunications). In this role, you will be the voice of our brand, delivering exceptional service and building strong relationships with our customers. As a key member of our team, you will handle inbound and outbound calls, ensuring customer satisfaction and resolving queries efficiently. This is an exciting opportunity to grow your career in a supportive and innovative environment.

At Sukses Jaya Mandiri, we are committed to providing top-notch customer service. Our team works tirelessly to ensure that every customer interaction is seamless and satisfying. You will use tools like CRM systems and call center software to manage customer inquiries and maintain our high standards. With a focus on continuous improvement, we offer professional development opportunities to help you excel in your role.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer calls with professionalism and empathy.
• Resolve customer queries and complaints efficiently and effectively.
• Ensure customer satisfaction by meeting and exceeding service standards.
• Use CRM systems and call center software to manage customer interactions.
• Maintain accurate and up-to-date customer records.
• Provide exceptional customer service through active listening and clear communication.
• Collaborate with the sales and marketing teams to enhance customer experience.
• Participate in quality assurance and training sessions to improve service delivery.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering excellent customer service.
• Strong communication and interpersonal skills.
• Fluency in both written and spoken Indonesian.
• Experience with CRM systems and call center software is a plus.
• Ability to work in a fast-paced environment and meet targets.
• Willingness to learn and adapt to new technologies and processes.
• High school diploma or equivalent, with a focus on customer service or related fields.

🛠️ Keahlian

Lowongan Terkait