Customer Service Executive (Healthcare) - Remote in Bali

Join Premier Clinic, a leading healthcare provider committed to delivering exceptional patient care and service excellence. We are seeking a dedicated Customer Service Executive to join our dynamic team remotely from Bali, Indonesia. In this role, you will be the first point of contact for our patients, ensuring their queries and concerns are addressed promptly and professionally. You will handle inbound and outbound calls, emails, and chats, providing information about our services and resolving any issues that may arise. This is a fantastic opportunity to work in a fast-paced environment while making a meaningful impact on patient satisfaction.

As a Customer Service Executive at Premier Clinic, you will be responsible for maintaining high standards of customer service. You will use our CRM system, Zoho, to track and manage patient interactions, ensuring seamless communication and follow-ups. This role offers a competitive salary and the chance to grow within a reputable healthcare organization.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls, emails, and chats to address patient queries and concerns.
• Provide accurate information about our healthcare services and facilities.
• Resolve patient complaints and issues promptly and professionally.
• Use Zoho CRM to track and manage patient interactions and service requests.
• Maintain a high level of patient satisfaction by ensuring all inquiries are resolved to the patient's satisfaction.
• Collaborate with the healthcare team to escalate and resolve complex patient issues.
• Provide regular reports on customer service metrics and trends.
• Participate in continuous quality improvement initiatives to enhance customer service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Proficient in using CRM systems, particularly Zoho.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Familiarity with healthcare terminology and processes.
• Ability to work remotely and manage time effectively.
• Bachelor's degree in a related field is a plus.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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